FREE DOMESTIC SHIPPING ON ALL ORDERS OVER $50

FAQ

 Please note, this policy applies to online purchases only. It does not apply to the physical store. Thank you for understanding.

 

When are my items shipped?

Orders are shipped within 3 business days. You will receive a confirmation of your order shipment with tracking once fulfilled. You can also check you account in the order section for tracking.

What are my options for shipping Domestic(USA) & International (Rest of the World)?

Domestic: First Class Mail

International: First Class International Mail

Contact sales@iheartmiette.com for more options or expedited shipping.

Timeframe until I receive my shipment?

Domestic (USA): 1-3 days Estimated

Canada: 1-2 Weeks Estimated

Rest of the World: 1-4 Weeks Estimated

I am impatient where is my order?

Please check your tracking information for the "estimated" arrival date. We are responsible for shipping the item and delivery is the responsibility of the carrier. If there are issues with the delivery of your item please follow up with the carrier first before contacting sales@iheartmiette.com

Do you accept returns or exchanges?

Exchange Only. Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Return shipping costs requirement of buyer. We recommend shipping with tracking. We are not liable for returned items that were shipping without a trackable option.

If you need to exchange an item please email us at sales@iheartmiette.com

Cancellations?

Due to the timing in which we get your order and the quick turnaround, we are unable to accept cancelled orders. 

Damaged Item?

Should there be any damage in transit please let us know within 72 hours of delivery and include a photo (for insurance purposes). We will send you replacement item(s) right away at no additional charge to you!